1. Scope
This policy applies to the public Wateen HMS landing page, its contact links, and its demo request form. A hospital's deployed HMS environment may be covered by a separate customer agreement, data-processing terms, and facility privacy notice.
2. Information we collect
When you request a demo, we may collect your full name, hospital or clinic name, email address, optional phone number, facility type, optional number of facilities, and any operational priorities you choose to share.
When the website is hosted, standard technical records may also include IP address, browser type, device information, referring page, and timestamps needed for security and service operation.
3. How we use information
- Respond to questions and arrange a tailored product demonstration.
- Understand the type and scale of your healthcare facility.
- Protect the website, prevent misuse, and diagnose technical problems.
- Maintain business records and comply with applicable legal obligations.
4. Basis for processing
Depending on applicable law, we process information with your consent, to take steps requested before entering a contract, for legitimate business interests such as answering enquiries and securing the website, or to meet legal obligations.
5. Sharing and service providers
We do not sell personal information. We may share limited information with authorized Wateen HMS personnel and service providers that support hosting, communications, security, analytics, or customer relationship management. Providers should receive only what they need and must protect it under appropriate terms.
6. Retention
We keep enquiry information only as long as reasonably necessary to respond, follow up on a potential business relationship, maintain required records, resolve disputes, and enforce agreements. Retention periods should be finalized in the production data-retention schedule.
7. Security
We use reasonable administrative and technical safeguards designed to protect information. No online system can guarantee absolute security, so please do not submit patient records, clinical details, passwords, or other sensitive medical information through the demo form.
8. Your choices and rights
Subject to applicable law, you may ask to access, correct, delete, restrict, or receive a copy of your personal information, or object to certain processing. You may also withdraw consent where consent is the processing basis. We may need to verify your identity before acting on a request.
9. Cookies and external services
This standalone page does not set marketing cookies. A production deployment should disclose any analytics, advertising, embedded media, or similar technologies added later. Links to email, telephone, WhatsApp, or other external websites are governed by those providers' own policies.
10. Changes
We may update this policy as the website, business processes, or legal requirements change. The effective date above should be revised whenever material changes are published.
11. Contact
For privacy questions or requests, email info@wateenhms.com, call +966 56 067 7734, or contact us through WhatsApp.
